Terms and ConditionsTerms and ConditionsMidlam Miniatures complies with United Kingdom distance selling regulations. Midlam MiniaturesPaul Scott and Gary Scott trading as Midlam Miniatures. You can contact us via the website or at: Unit A7, Stonehills, Pelaw, Gateshead, Tyne and Wear, NE100HW. Product Pricing and TitleWe make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items. We reserve the right to alter all product pricing without notice. Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped. Your OrderWhen you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order. Your offer is only accepted by us once we have emailed you to confirm the dispatch of your order. Product items not included within the dispatch email are not included in the order and contract between you and us. We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected. If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account Shipping and Customs DutyAll orders received by us are shipped subject to availability. We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product. We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control. If such disruption occurs you will be offered delivery via an alternative delivery or fulfilment company or a full refund. If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs. Cancellation Rights, Returns and RefundsUnder the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter) within 7 working days from the day after you receive your goods. As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation. No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used, unless the product is defective and you are returning it for this reason. Include your order number and the reason for the return. If you are returning your product because it is defective, please state the defect or defects. Repackage the product in its original packaging, including any accessories If the original packaging surrounding the product has been damaged or destroyed we will only issue a refund if the product is being returned due to a defect. If the original packaging of a defective product has been damaged or destroyed you should ensure that the returned product is adequately packed for shipment back to us. You are responsible for paying any postage or shipping costs incurred when returning the product. We recommend that all returns be sent by registered post, so that a record of the return is available for you. We will not issue refunds for any items lost or stolen in transit to us. Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return. If you fail to return a product to us, we may make arrangements to have the product collected from you. The cost of this collection will be passed on to you. Unused products may be returned promptly by customers to our address listed at the end of these terms and conditions. Subject to the above, we will refund the purchase price of a returned product within thirty days of receiving written notification of your intention to return the product. We will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery. Customer ComplaintsWe endeavour to respond to all customer complaints or queries within five working days. Faulty ProductsWhere you experience a fault with a product it can be returned to us subject to our returns policy above. LicenceWe grant you a licence to access the content, information and services contained within our website for personal use only. This licence allows you to download and cache (using your browser) individual pages from our website. This licence does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question. Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission. Our website cannot be placed within the frame-set of another site. CopyrightAll content, databases, graphics, buttons, icons, logos, layouts and look & feel are our copyright, unless expressly acknowledged as otherwise. The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission. CookiesOur website uses "cookies" to track use and allow customers to purchase from our website. Please note that these cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors or customers purchasing from our website. Please note that you are free to refuse cookies. However, for purely technical reasons this may prevent you from purchasing from our website. This is because anonymous cookies are commonly used to keep track of the contents of customers’ shopping baskets or trolleys during the checkout process. This facility ensures that the items added to (or removed from) your basket are accurately stated when you go to pay. WaiverFailure by us to enforce any accrued rights under these terms & conditions is not to be taken as or deemed to be a waiver of those rights by us unless we acknowledge the waiver in writing. Your Statutory RightsWhere acting as a consumer your statutory rights are unaffected. JurisdictionThese terms & conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.
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